RYZE Nicotine Gum Terms and Conditions

Updated 25 November 2022

Definitions

THESE TERMS AND CONDITIONS (“Terms”)


What these Terms cover. These are the Terms on which we supply our RYZE nicotine gums products to you, whether these are goods, services or digital content.

Why you should read them. Please read these Terms carefully before you purchase our Products. These Terms tell you who we are, how we will provide products to you, how you and we may change or end the contract between you and us, what to do if there is a problem and other important information. We recommend that you keep a copy of these Terms for your future reference. By placing an order with us online through our Website, you agree to be bound by these Terms. If you do not agree to be bound by these Terms, you may not access or use our Website.

By accessing or using our Website or using any goods, services or digital content related to the RYZE nicotine gum products provided by us, you acknowledge that you have read, understood and accept the Terms of Use for VLPCPL ECOMMERCE PVT LTD's Website and all policies referenced in these Terms Shipping & Tracking, Return & Refunds & Cancellation Policy and Privacy Notice.

We may amend these Terms from time to time, however we will notify you of any material changes to the Terms. Every time you wish to use the Website, please check these Terms to ensure you understand the terms that apply at that time. The date at the top of the page shows when the Terms were last updated.

If you need to contact us about these Terms. Before you place an order, if you have any questions relating to these Terms please email us at info.vfppl@vecturafertin.com. The details of our grievance officer are provided below.

Definitions. The following terms shall have the meaning assigned to them below:

"Terms" means these terms and conditions together with any terms and conditions in the Product Description.

“Product" means any of our products displayed for sale on our Website.

Product Description” means that part of our Website where certain descriptions, terms and conditions in respect of the individual Product are provided.  

“Users” means the users of this Website collectively.

Personal Information” means the details provided by you to us, when you register or place an order.

We”, “us” and “our” means VLPCPL ECOMMERCE PVT LTD. 5th Floor, Gulf Adiba, Plot Number 272, Udyog Vihar, Phase – II, Gurugram, Haryana – 122008

Website/s” means this Website located at https://www.weryze.com/ and any subsequent URL which may replace it.

Cookies” means small text files which our Website places on your device’s local storage to store information about you and to identify your device.

India” means the Republic of India.

You” means an individual customer or user of this Website.

Who we are & how to contact us.

INFORMATION ABOUT US AND HOW TO CONTACT US


Who we are. VLPCPL ECOMMERCE PVT LTD. 5th Floor, Gulf Adiba, Plot Number 272, Udyog Vihar, Phase – II, Gurugram, Haryana – 122008

VLPCPL ECOMMERCE PVT LTD. is the only online distributor of Fertin India Pvt. Ltd., which is rethinking how tobacco users can be assisted in their journey towards freedom from tobacco.

How to contact us. For queries related to (a) these Terms, or (b) the content contained on the Website, at info.vfppl@vecturafertin.com.

Disputes and Grievances. For any grievances or disputes you may want to report, please contact our grievance officer Mr Prashant Sadanand at info.vfppl@vecturafertin.com. We shall allot you a ticket number through which you can track the status of your complaint.

Products

USE OF OUR PRODUCTS


We offer our products for sale as RYZE nicotine gum (2mg).

RYZE nicotine gum (2mg) is only for adults who smoke or chew tobacco and are taking a step towards quitting it completely as RYZE nicotine gums reduce withdrawal symptoms including nicotine cravings associated to quitting smoking or chewing tobacco. They can be used as part of a tobacco reduction strategy by smokers and chewers who are not ready to stop smoking abruptly, as a step towards quitting completely.

DESCRIPTION OF PRODUCTS


There may be additional Terms you need to be aware of. Each Product purchased is sold subject to its Product Description which may set out additional Terms related to that Product. Please read the Product Description carefully, along with the other FAQs provided on the website (at: insert URL links to the Product Description on the product display page and FAQ pages of the website.).

What you need to know about Product Descriptions on this Website. We will take all reasonable care to ensure that all descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

PLACING AN ORDER


Orders from outside of India. We only sell to customers in India. Our website is solely for the sale of our products in India. We do not accept orders from or deliver to addresses outside India.

How you can place an order.
You can place an order via the shop section of our Website. We accept payment by credit or debit card, via net banking, UPI and mobile wallets.  

Payment Terms. In order to make payments, you undertake that you have the authority to use the payment instruments referred to above and have sufficient funds or credit available to complete the payment on the Website in good standing. The details of the payment instruments will be provided by you to our third-party payment gateway providers and will be governed by such payment gateway providers’ terms and policies. By providing these details, you represent and warrant that (a) you are legally authorized to provide such payment instrument details; (b) you are legally authorized to perform payments using such payment details; and (c) such action does not violate the terms and conditions applicable to your use of such payment instruments or applicable law.

The contact details of our third-party payment partner is Razorpay Software Private Limited, registered office SJR Cyber, 1st Floor, 22 Laskar-Hosur Road, Adugodi, Bangalore – 560030, email support.enterprise@razorpay.com.

How we will accept your order. Our acceptance of your order will take place when we email you and send you an SMS to confirm that your order has been accepted, at which point a contract will come into existence between you and us.

Where we may not accept your order. We reserve the right not to accept any orders received by us. Non-acceptance of an order may be a result of one of the following:

- The product you ordered being unavailable in our stock

- Our inability to obtain authorisation for your payment and/or suspected fraud

- The identification of a pricing or product description error

- Our inability to deliver to your specified delivery address

- You not meeting the eligibility criteria set out in these Terms, including us suspecting that you are not over the age of 18- We will review multiple orders and reserve the right to decline multiple orders adding up to a large amount over a short period and we may limit the number of products per customer purchase.

YOUR RIGHT TO CANCEL AN ORDER


By law, you have the right to cancel when you place an order with us online. You are entitled to cancel your order with us provided that you exercise your right to cancel before the products you have ordered have been shipped as per the terms of our Shipping & Tracking, Return & Refunds & Cancellation Policy. In case you wish to return a product thereafter, please also refer to the Shipping & Tracking, Return & Refunds & Cancellation Policy for information on refunds.

DELIVERY


Orders will be shipped within 24 hours from the date of acceptance of your order from our registered warehouse except for Sundays, Public Holidays and circumstances outside our control (such as weather conditions). Orders will be delivered within 2-6 business days from the date of confirmation. Delivery time may vary depending upon the shipping address. For further details please refer to our Shipping & Tracking, Return & Refunds & Cancellation Policy.

RETURNS AND REFUNDS


Returning the products to us if you’ve purchased online. If you decide that you don’t want to keep your product you should submit a return/refund request by logging into your account on www.weryze.com and entering a request for return or using the Returns Request link under quick links Return Request.

Once the return request is received, reverse pick-up will be initiated and executed which will take 2-6 business days. Please refer to our Shipping & Tracking, Return & Refunds & Cancellation Policy for further details.

When we may make a deduction from the amount we refund to you. We may make a deduction from the reimbursement if the ordered item is returned after using some part. Please refer to our Shipping & Tracking, Return & Refunds & Cancellation Policy


PERSONAL INFORMATION


We may collect certain information from you when you access our services or place an order on the Website. For details regarding how we collect, use and process such information, please refer to the Privacy Notice. Additionally, please see the below terms applicable to how we process your information.

How we look after your information. On the Website, and when you place an order on the Website, we may ask to collect certain Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, your age declaration, product selections and a password (“Personal Information”). Credit cards and other payments are handled by our third-party partners and we do not collect, retain or process payment information. We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out in the Privacy Notice). Your personal information is stored on severs managed by our third-party service providers such as Shopify Commerce Singapore Pte. Ltd. We will fully comply with all applicable laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. For more information on what we do with your Personal Information, please read our Privacy Notice.

Opting-in to receive communications from us. When you register with us, you have the option to decide whether you want to receive communications from us about RYZE, including our new launches and special offers. By providing your consent, you agree that you do not object to us contacting you for any of the purposes set out in our Privacy Notice whether by telephone, SMS, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the applicable laws, including the Telecom Commercial Communication Customer Preference Regulations, 2018.

Opting out of receiving communications from us. You can opt-out of receiving communications from us at any time by using the unsubscribe option at the bottom of each email we send to you or the SMS opt- out in each SMS we send you. Alternatively, you can opt-out by amending your communication preferences by contacting updates.ryze@vecturafertin.com.

Where we may share or disclose your information. Please refer to our Privacy Notice to understand the circumstances in which we may share or disclose your information.

Accuracy of your information. You warrant that the Personal Information which you provide to us on the Websites is true, accurate, current and complete in all respects. You should notify us promptly of any changes to your Personal Information by updating your details whilst logged in to our Website.

COMPLIANCE WITH LAWS


You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

LIABILITY


We use reasonable endeavours to verify the accuracy of any information we place on the Website. However, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

Our products are intended for use in India only.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, or the rights provided to you under these Terms. Where you decide to use the products in the course of business, we exclude (to the fullest extent permitted by law) all implied warranties and conditions including those relating to fitness for a particular purpose.

We will not be liable, in contract, tort (including, without limitation, negligence or breach of statutory duty), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for: any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Terms. VLPCPL ECOMMERCE PVT LTD shall not be liable for any of the losses described in this paragraph even if you have informed VLPCPL ECOMMERCE PVT LTD of the possibility of such losses. Nothing in this section excludes any liability that cannot be excluded by applicable law.

Once products have been delivered, we accept no responsibility in the event of theft or misuse of the products. It is your responsibility to ensure that the products are used by persons aged 18 or over.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of any order you place and any related payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

WAIVER


No waiver by us shall be construed as a waiver of any prior or following breach of any provision of these Terms.

SURVIVAL


Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. If any provision of the Terms is held by a court of competent jurisdiction to be unlawful, invalid or void; the remainder of the provisions of the Terms shall remain in full force and effect.

ENTIRE AGREEMENT


These Terms govern our relationship with you. We will communicate any substantive changes to these Terms to you so that you have the opportunity to review the changes. Your statutory rights are not affected by these Terms.

LAW & JURISDICTION


These Terms shall be governed by and construed in accordance with the laws of India. You irrevocably submit to the exclusive jurisdiction of the courts of Mumbai for disputes arising from or related to these Terms.