Money-Back Guarantee Policy

Money-Back Guarantee Policy

At Ryze, customer satisfaction is at the heart of everything we do. If you're not fully satisfied with your experience, our Money-Back Guarantee ensures a completely risk-free purchase for all prepaid orders.

Eligibility

  • This policy applies only to customers who have placed a prepaid order directly through our website.

  • The request must be initiated within 7 days of product delivery.

  • Products must be used as directed for a reasonable period to fairly assess their effectiveness.

How It Works

  1. Contact Us
     Email our support team at hello@weryze.com within 7 days from the date of delivery.

  2. Tell Us Why
     You’ll be asked to complete a quick survey or join a short call with one of our product experts. This helps us understand your experience and improve our product.

  3. Easy Return
     Once your claim is approved, we’ll arrange a pickup of the product from your location.

  4. Full Refund
     After receiving the product, we’ll initiate a full refund to your original payment method within 5–7 business days.

Additional Notes

  • Only one refund per customer is allowed under the Money-Back Guarantee.

  • Only 3 gums should be used for the refund to be applicable. If you have ordered a multi-pack, the other packs must remain unused for the refund to be processed.

  • The guarantee does not apply to:

    • Cash-on-delivery (COD) orders.

    • Customers who refuse the survey/interview process.

    • Heavily used or empty products (exceptions may apply on a case-by-case basis).

Need Help?

We’re always here for you. Reach out to us at hello@weryze.com with any questions or concerns.